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EXIN ITIL Foundation (V4) Sample Questions (Q79-Q84):

NEW QUESTION # 79
What is the purpose of the 'deployment management' practice?

A. To ensure services achieve agreed and expected performance
B. To move new or changed components to live environments
C. To make new or changed services available for use
D. To set clear business-based targets for service performance

Answer: B

NEW QUESTION # 80
What BEST defines IT service management?

A. The customer of an IT Service provider who defines and agrees the service targets.
B. The implementation and management of quality IT services that meet business needs.
C. The resources that are utilized to provide value to customers through services.
D. An organization supplying services to only external customers.

Answer: B

NEW QUESTION # 81
Which describes a proactive trigger for problem management?

A. Trending of historical incident records to identify one or more underlying causes
B. Automated detection of an infrastructure or application fault, using event/alert tools automatically toraise an incident
C. Suspicion or detection of a cause of one or more incidents by the service desk
D. Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist

Answer: A

NEW QUESTION # 82
What does the 'service request management' practice depend on for maximum efficiency?

A. Processes and procedures
B. Self-service tools
C. Compliments and complaints
D. Incident management

Answer: A

NEW QUESTION # 83
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A. Information security management
B. Monitoring and event management
C. Change control
D. Incident management

Answer: A

NEW QUESTION # 84
......

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Reliable ITIL Test Pattern, ITIL Practice Test Fee

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Free PDF 2026 EXIN Updated Reliable ITIL Test Pattern

EXIN ITIL Foundation (V4) Sample Questions (Q79-Q84):

Free PDF EXIN - ITIL - ITIL Foundation (V4) –The Best Reliable Test Pattern

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